Complete access to 12,000 mystery shoppers and researchers in the GCC.
Strong presence in the GCC for the past 11 years with experience in measuring and assessing major international brands and government entities. Access mystery shopper demographics and assign projects based on business needs.
Easy-to-use and to set up, fully customisable assignment dashboards.
Ability for a client to create their own assignments and online surveys (self-service mode). Effective management of shoppers’ availability, shopper location verification through GPS and the ability to create complex assignments. Any type of question uploading and unlimited user access.
Dedicated technical and customer support for all user types.
(end user, allocated researchers, mystery shoppers and clients) through multiple interaction channels: Phone support, Email support, Chat support and based on case scenario physical face to face support. Technical training on all features and services.
Real-time GPS tracking. Real-time check-in and check-out.
Works on any device and any operating system. Geo-location capabilities for verification ensuring the validity and quality of the field work processed. A user friendly mobile app interface that highlights all the location- based services and ensures complete awareness and alignment for the user.